Telvory compared
Zoho Assist, TeamViewer and AnyDesk are mature products. Here is where we are ahead, where they are, and how we checked.
| Capability | Telvory | Zoho Assist | TeamViewer | AnyDesk |
|---|---|---|---|---|
| Arabic interface, right to left | Yes — technician console, customer join page, portal and admin | In the mobile apps; web console not confirmed | Not confirmed on its public pages | Not confirmed on its public pages |
| Where your data is hosted | Servers, database, relay and session recordings in Dubai (Azure UAE North); email and platform secrets in Europe | A Saudi data centre for Assist (assist.zoho.sa) | No Gulf region found on its public pages | Self-hosted (on-premises) option on its top plan |
| Session recording and audit log on the first paid plan | Yes — in every plan | Enterprise plan | Varies by licence | Varies by licence |
| Unattended access | Included in every paid plan (25, 50 or unlimited devices) | Priced separately | Varies by licence | Varies by licence |
| How you pay | Monthly, in Saudi riyals | Monthly or yearly, in US dollars | Yearly subscription | Yearly subscription |
| Built-in help desk: tickets, portal, satisfaction surveys | Yes | Through Zoho Desk, a separate product | A service queue | Not confirmed on its public pages |
| Machines you can see and control | Windows 7 SP1 to Windows 11. Linux: enrolment, diagnostics and wake-on-LAN, without screen sharing. No macOS or mobile yet | Windows, macOS, Linux and mobile | Windows, macOS, Linux and mobile | Windows, macOS, Linux and mobile |
| Control of Windows administrator (UAC) prompts | Not yet | Yes | Yes | Yes |
| Company single sign-on (SAML) | Yes, per workspace, with automatic provisioning (SCIM) — sign-in starts from Telvory | Yes | On its top licence | On its top licence |
| Security certifications | None yet | ISO 27001, SOC 2 and a Saudi NCA certification | ISO 27001, SOC 2 | ISO 27001, SOC 2 |
Where Telvory is ahead
- Arabic and English on every screen — technician console, customer join page, portal and admin — right to left.
- Servers, database and relay in Dubai, close to customers in the UAE and Saudi Arabia.
- Recording, audit log, consent register and custom roles in every plan, not only the top tier.
- Monthly billing in Saudi riyals, with no yearly commitment on our published plans.
- A help desk built in: tickets, portal, knowledge base, web forms and satisfaction surveys.
Where they are ahead today
- Certifications: all three hold ISO 27001 and SOC 2, and Zoho also holds a Saudi NCA certification. We hold none yet.
- Hosting inside Saudi Arabia: Zoho Assist runs a Saudi data centre. Ours is in the UAE.
- More platforms: they see and control macOS, Linux and mobile devices. We control Windows; our Linux agent has no screen sharing, and we have no macOS or mobile agent.
- Windows administrator (UAC) prompts: they can control them. We can't yet.
- A smaller first download for the customer: our helper is larger than theirs.
- Broad public APIs and ready-made integrations with tools like ServiceNow, Jira, Zendesk, Teams and Slack.
- Automatic session summaries (Zoho's Zia, TeamViewer's session insights).
Sources
- Zoho Assist: www.zoho.com/assist/features.html
- Zoho Assist: www.zoho.com/assist/pricing.html
- Zoho Assist: www.zoho.com/assist/api/multidc.html
- Zoho Assist: www.zoho.com/compliance.html
- TeamViewer: www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-remote/security/security-statement/
- TeamViewer: www.teamviewer.com/en/pricing/overview/
- TeamViewer: www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/licenses-and-features/tensor-license-feature-overview/
- AnyDesk: support.anydesk.com/docs/anydesk-licenses
- AnyDesk: anydesk.com/en/compliance
- AnyDesk: support.anydesk.com/knowledge/user-providers
Zoho Assist, TeamViewer and AnyDesk are trademarks of their respective owners. Telvory is not affiliated with them.
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