Telvory Desk
The help desk with remote support built in
Every request in one inbox, answered on time and in your customer's language — and when words are not enough, open a remote session from the ticket.
One inbox for every request
Email, your help center, web forms and the website widget all become tickets in one shared inbox.
- Forward your support mailbox and every email becomes a ticket; replies thread back into it.
- Six clear statuses: New, Open, Pending, On hold, Solved and Closed.
- Saved views, bulk actions and keyboard shortcuts for a busy queue.
- See when a colleague is already on a ticket, so two people never answer the same customer.
- Tags, custom fields, CC and followers, merge and linked tickets.
SLA policies on your working week
Set response and resolution targets per priority, counted on your business hours.
- SLA targets for first response, next response and resolution.
- Business hours from Sunday to Thursday out of the box, with Gulf public holidays.
- The clock pauses while you wait on the customer, and escalations fire before a breach.
- Every ticket shows the time left — or how late it is — at a glance.
Automation that keeps the queue moving
Rules act on events and on time, so routine work happens without anyone remembering it.
- Assign new tickets round-robin or by current load, per department.
- Rules on events and on time: set fields, add tags, notify, remind, close.
- Macros apply several actions and a reply in one click; canned replies in Arabic and English.
From ticket to remote session in one click
Desk is part of Telvory, so remote support is not a second product or a second login.
- Start an attended or unattended remote session straight from the ticket.
- The customer's device is linked to the ticket, and the session summary is posted back to it.
- With Telvory Meetings, call or schedule a meeting with the requester from the same ticket.
A help center in your brand
Your customers find answers, submit requests and follow them, in Arabic or English.
- A knowledge base with categories, Arabic and English versions, review before publishing and feedback.
- Customers sign in with a code sent by email to see and reply to their requests.
- Your logo and accent color — and, on Desk Professional, a custom domain for your help center.
- A short satisfaction survey after each solved ticket.
Reports that show what is working
Dashboards built from every ticket event, filtered by team, agent, channel and priority.
- Backlog, created versus solved, first response and resolution times.
- SLA compliance per team and satisfaction scores with their comments.
- How many tickets were solved with a remote session.
- CSV export that opens correctly in Arabic.
Arabic first, not translated later
Agents and customers each work in their own language, with right-to-left layout done properly in the inbox and the help center.
- Emails and the help center follow the customer's language.
- Hijri date labels shown beside Gregorian dates in reports.
- Prices in Saudi riyals on one invoice with the rest of your Telvory plan.
Desk pricing
Per agent. Choose one tier for your workspace; add or remove agents at any time.
Telvory Desk Starter
SAR 69 per agent / month
Or SAR 690 per agent, paid yearly.
- 2 support mailboxes
- 10 custom fields
- 1 SLA policy
- 1 business-hours calendar
- 10 automation rules
- Round-robin assignment
Telvory Desk Professional
SAR 119 per agent / month
Or SAR 1190 per agent, paid yearly.
- 10 support mailboxes
- 50 custom fields
- Unlimited SLA policies
- Unlimited business-hours calendars
- Unlimited automation rules
- Load-balanced assignment
- Article review and versions
- White-label help center
- A custom domain for your help center
- Your own satisfaction survey questions
- Custom reports with scheduled exports
- Ticket webhooks
Telvory Desk Enterprise
SAR 189 per agent / month
Or SAR 1890 per agent, paid yearly.
- Unlimited support mailboxes
- Unlimited custom fields
- Unlimited SLA policies
- Unlimited business-hours calendars
- Unlimited automation rules
- Skills-based assignment
- Article review and versions
- White-label help center
- A custom domain for your help center
- Your own satisfaction survey questions
- Custom reports with scheduled exports
- Ticket webhooks
- 5 times the standard API rate
- Try Telvory Desk Professional free for 14 days with 3 agents — no card needed.
- Colleagues who only read tickets and add internal notes are free and unlimited.
- Every Telvory plan keeps the service queue it has today: tickets, the help center intake form, the widget and canned replies.
- Prices exclude VAT.
Not in Desk yet
We list what Desk does not do today, so you can plan around it.
- WhatsApp, SMS and phone channels.
- Live chat on your website.
- Asset management, problem and change workflows.
See it on your own machines
Create a free workspace and run an attended session in minutes, or talk to us about a larger fleet.