What Telvory does today
Six parts, all live in the product. If it isn't on this page, we don't claim it.
Attended support
Start a session, send a link or a code, and your customer joins in seconds.
- A join page with a visible session code, your name and your organisation, and exactly what you are asking for
- A small one-time helper for view and control — no installation, no admin rights, removed when the session ends — or a view-only share straight from the browser
- Customers on a phone can share their camera instead — handy for routers, printers and point-of-sale terminals
- Chat, voice and video, file transfer with resume, clipboard sync, multi-monitor switching and on-screen annotation
- Invite a colleague into a live session, or schedule a session for later with an email invitation
- Session recording when your policy allows it and the customer agrees, with a visible indicator throughout
Unattended access and fleet
Enrol Windows machines once, then connect when nobody is there.
- A fleet table with presence, platform, IP addresses, groups, domains and last seen — searchable, filterable, with a column picker and CSV export
- Groups with their own session policies, favourites, device notes and an activity history for each device
- Wake-on-LAN through another online machine on the same network, and power options — lock, sign out, restart, restart into Safe Mode, shut down — reconnecting after a restart
- Per-device diagnostics — processes, services, registry, device manager, printers, shares, software and hardware inventory — and 21 Quick Launch admin tools your admins choose from
- A connection policy that decides whether the person at the machine is asked first, Secure Connect to require a fresh MFA check before any unattended connection, and idle sessions ended automatically
- One light installer for 64-bit Windows 7 SP1 to Windows 11, named for your organisation — and an MSI package for Group Policy, Intune and Configuration Manager
Self-service portal and website widget
Let customers reach you without a phone call.
- A public portal for your workspace where customers start a Quick Support session in one click, open a ticket or send a web form
- Knowledge-base articles customers can read before they ask
- A service queue with departments and contacts for your team
- A website widget — Join or Request — that only appears on the sites you list
- Session invitations by email or SMS
Meetings and cobrowse
For the times a full screen share isn't the right tool.
- Meetings for training and walkthroughs, where each guest gets their own invitation — no shared code to leak
- Cobrowse: the customer shares a single browser tab, with consent, instead of the whole screen
- From your website widget, a view-only live copy of the page the customer is on, with password and card fields masked — when you switch it on
Reports
Know how support is going, not just that it happened.
- Session, technician and device reports, with CSV export and print-ready versions
- A satisfaction survey after each session, and an email survey for sessions that ended abruptly
- Sessions by country and city
- Session notes, chat transcripts and file-transfer history
- An audit log your workspace owners can read and export
Integrations and administration
Fits the way your organisation already works.
- Signed webhooks for session and device events, retried automatically
- API keys for the developer API, which is read-only today
- Departments, custom roles over a fixed permission catalogue, and an IP allow-list
- Sign-in with email and password, or with a Google or Microsoft account, and authenticator-app MFA
- A data-retention policy for each kind of data, and a privacy console for erasure requests and breach records
- Tax invoices in Saudi riyals carrying the ZATCA QR code
See it on your own machines
Create a free workspace and run an attended session in minutes, or talk to us about a larger fleet.